ShopClues: Fake Clues Experience

Complaint Logged:

vamsi krishna reddy.g, Nov 23 04:41 PM:

Team

I have orderd Tri Fold Leather Wallet on your portal on 15th Nov.

Its got delivered to me on 19th Nov. I am the frequent buyer on ShopClues.

ORDER NO: 26732353

But the product delivered is no where same to the displayed on catalogue.

http://www.shopclues.com/tri-fold-genuine-wallet.html

SHOPCLUES delivered me roadside Tommy Cheap Wallet and its not promised one which is there in attachment.

Please replace Wallet with the correct one as shown in the catalogue ASAP.

If not available, Please refund my money.

PFA the delivered one

:)

Response from ShopClues:

ShopClues Support, Nov 27 01:12 PM:

Dear Customer,

Thank you for shopping with ShopClues.com

We regret for the inconvenience caused to you. Based on your concern, we have coordinated with courier partner and confirmed that the order has been delivered at your shipping address.

Kindly acknowledge the delivery of your order placed at ShopClues.

Please note, you may also track your order under My Account section in your login at ShopClues.com or from www.shopclues.com/trackorder.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Amrit
ShopClues.com

I followed back again

ShopClues Support, Nov 27 12:24 PM:

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding order.

We sincerely apologize for the inconvenience caused to you. We express our inability to accept your return request as we have sent you the standard quality product as per the description mentioned on the website. Therefore, we may not be able to fulfill your return request as per our return policy.

We appreciate patience and understanding in this matter. For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Supratim
ShopClues.com
s::s

Original One listed on website:

Delivered One:

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Very bad shopping experience with shopclues. They are responding for further communications.

Beware of ShopClues.

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vamsi